Customer Service

There are two reasons we have been producing quality log homes for over 44 years. First, we manufacture a quality product for a fair price. Second, we take really good care of every customer before and after the log home is constructed! Well, maybe one more reason. We really love what we are doing! Our goal is to satisfy every customer.

Sales Service by Air-Lock Log Homes Southwest Friendly reception E-Mail customer support Product information Product demonstration  Product pricing options Custom price quotations Total cost estimating Budget planning Construction information Custom design service Construction Management Services

Post-Contract Service by Air-Lock Log Homes, LLC Plans for takeoffs, permitting and log construction Construction manual Confirmed production schedule Confirmed delivery date Log construction details Energy code compliance assistance Complete Pre-Delivery Day Consulting Construction Consulting Log Construction Service Complete sales services for US Arrange product delivery

Here is a statement of Dependability from a 1939 Air-Lock Log Company Brochure:

Dependability

"This company prides itself on being dependable in all its dealings. We do not overlook the fact that a satisfied customer builds good will for us, resulting in increased sales. After all, we are in business to sell our products and we have been successful through the years due to our policy of being dependable and furnishing quality materials and workmanship in the production of log structures. If you plan on building a log structure, determine the responsibility of the company you are dealing with by considering the length of time they have been in business - and the satisfaction expressed by its long term customers."

Air-Lock Log Homes is dedicated to a quality of service that will please every family. In the event that faulty or mis-cut material is shipped, extra material is included for immediate substitution. However, if this is not satisfactory, replacement logs will be expedited from the factory. When our erection instructions are followed, the Air-Lock log system will serve your family for many years. Owners of Air-Lock cabins and homes built in the 1930's continue to express satisfaction and request information and services.